Privacy Policy
EzTechTonic Inc, along with our affiliates, collectively referred to as "EzChatAI LLC," deeply values your privacy and is dedicated to securing any information obtained from or about you. This Privacy Policy outlines our procedures regarding Personal Information collected when you interact with our website, applications, and services (referred to as "Services"). Please note that this Privacy Policy does not extend to content processed on behalf of customers using our business offerings, such as our API. The utilization of such data is governed by the terms outlined in our customer agreements, which cover access to and use of these specific offerings.
For details regarding the collection and use of training information for the development of our language models that power EzChatAI LLC and other Services, as well as your options concerning that information, please reach out to our support team.
1. Collection of Personal Information:
We collect personal information relating to you (“Personal Information”) as follows:- We gather personal information related to you, referred to as "Personal Information," in the following ways:
- a. Personal Information You Provide:
- Account Information: When you create an account, we collect information associated with it, encompassing your name, contact details, account credentials, payment card details, and transaction history (collectively known as "Account Information").
- User Content: While utilizing our Services, we collect Personal Information embedded in the input, file uploads, or feedback you provide to us ("Content").
- Communication Information: In the event of communication with us, we collect your name, contact information, and the contents of the messages you send ("Communication Information").
- Social Media Information: Our presence on social media platforms such as Instagram, Facebook, Medium, Twitter, YouTube, and LinkedIn involves the collection of Personal Information that you opt to share with us, including your contact details ("Social Information"). Additionally, the hosting companies of our social media pages may furnish us with aggregated information and analytics concerning our social media activities.
- In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
Personal Information We Receive Automatically from Your Use of the Services:
When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions (“Technical Information”):- Log Data: Information that your browser automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our website.
- Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
- Device Information: Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
- Cookies: We use cookies to operate and administer our Services and improve your experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website. For more details on cookies, please visit All About Cookies.
- Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.
2. How we use personal information
We may use Personal Information for the following purposes:- To provide, administer, maintain and/or analyze the Services;
- To improve our Services and conduct research;
- To communicate with you;
- To develop new programs and services;
- To prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our IT systems, architecture, and networks;
- To carry out business transfers; and
- To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
Aggregated or De-Identified Information.
We may aggregate or de-identify Personal Information so that it may no longer be used to identify you and use such information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form and we will not attempt to reidentify the information, unless required by law.As noted above, we may use Content you provide us to improve our Services, for example to train the models that power EzChatAI LLC.
3. Disclosure of personal information
- In specific situations, we may disclose your Personal Information to third parties without additional notification, unless mandated by law
- Vendors and Service Providers: To support our operational requirements and carry out specific services, we may share Personal Information with vendors and service providers. These may include providers of hosting services, cloud services, information technology services, email communication software, web analytics services, and others. These parties will handle Personal Information in accordance with our instructions, accessing, processing, or storing it solely for the purpose of fulfilling their responsibilities to us.
- Business Transfers In the event of strategic transactions, reorganization, bankruptcy, receivership, or the transition of services to another provider (collectively termed as a "Transaction"), your Personal Information and other relevant data may be disclosed during the due diligence process to counterparties and other entities involved in the Transaction. It may also be transferred to a successor or affiliate as part of the Transaction, along with other assets.
- Legal Requirements We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.
- Affiliates We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with EzChatAI. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.
4. Your rights
Depending on location, individuals in the EEA, the UK, and across the globe may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:- Access your Personal Information and information relating to how it is processed.
- Delete your Personal Information from our records.
- Rectify or update your Personal Information.
- Transfer your Personal Information to a third party (right to data portability).
- Restrict how we process your Personal Information.
- Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
- Object to how we process your Personal Information.
- Lodge a complaint with your local data protection authority.
A note about accuracy: Services like EzChatAI LLC generate responses by reading a user’s request and, in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. For this reason, you should not rely on the factual accuracy of output from our models. If you notice that EzChatAI LLC output contains factually inaccurate information about you and you would like us to correct the inaccuracy, you may submit a correction request to support@ezchatai.com. Given the technical complexity of how our models work, we may not be able to correct the inaccuracy in every instance. In that case, you may request that we remove your Personal Information from EzChatAI LLC’s output by contacting our support.
5. Additional U.S. State Disclosures:
Below is a breakdown of the categories of Personal Information we collect and the corresponding disclosure practices. For a comprehensive understanding of the Personal Information collection process, please refer to the section "Personal Information we collect." Details about the utilization of Personal Information can be found in the section "How we use personal information," and information on retention is covered in the section "Security and Retention."- Identifiers: (e.g., name, contact details, IP address, device identifiers)
- Disclosure: We share this information with our affiliates, vendors, service providers, law enforcement, and parties involved in Transactions.
- Commercial Information: (e.g., transaction history)
- Disclosure: This information is disclosed to our affiliates, vendors, service providers, law enforcement, and parties involved in Transactions.
- Network Activity Information: (e.g., Content, interaction with our Services)
- Disclosure: Shared with our affiliates, vendors, service providers, law enforcement, and parties involved in Transactions.
- Geolocation Data:
- Disclosure: We share this information with our affiliates, vendors, service providers, law enforcement, and parties involved in Transactions.
- Sensitive Personal Information: (e.g., account login credentials, payment card information)
- Disclosure: This information is disclosed to our affiliates, vendors, service providers, law enforcement, and parties involved in Transactions.
Disclosure of Sensitive Personal Information:
We share your Sensitive Personal Information, including account login credentials and payment card details, with our affiliates, vendors, service providers, law enforcement, and parties participating in Transactions.- To the extent provided for by local law and subject to applicable exceptions, individuals may have the following privacy rights in relation to their Personal Information:
- The right to know information about our processing of your Personal Information, including the specific pieces of Personal Information that we have collected from you;
- The right to request deletion of your Personal Information;
- The right to correct your Personal Information; and
- The right to be free from discrimination relating to the exercise of any of your privacy rights. We don’t “sell” Personal Information or “share” Personal Information for cross-contextual behavioral advertising (as those terms are defined under applicable local law). We also don’t process sensitive Personal Information for the purposes of inferring characteristics about a consumer.
Exercising Your Rights. To the extent applicable under local law, you can exercise privacy rights described in this section by submitting a request to support@ezchatai.com.
Verification. In order to protect your Personal Information from unauthorized access, change, or deletion, we may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information and proof of residency for verification. If we cannot verify your identity, we will not be able to honor your request.
Authorized Agents. You may also submit a rights request through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity and submit proof of your residency with us. Authorized agent requests can be submitted to support@ezchatai.com.
Appeals. Depending on where you live, you may have the right to appeal a decision we make relating to requests to exercise your rights under applicable local law. To appeal a decision, please send your request to support@ezchatai.com.
6. Age Restriction and Consent:
EzChatAI's services are not intended for individuals under the age of 13. EzChatAI does not intentionally gather Personal Information from individuals under the age of 13. If you suspect that a child under the age of 13 has furnished Personal Information to EzChatAI through our services, kindly contact us at support@ezchatai.com. We will promptly investigate such notifications and, if warranted, remove the Personal Information from our systems.For users aged 13 to 18, parental or guardian consent is required to utilize our services.
7. Links to other websites
The Service may contain links to other websites not operated or controlled by EzChatAI, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.8. Security and Retention
We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites. We’ll retain your Personal Information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Information will depend on a number of factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements.9. International users
By using our Service, you understand and acknowledge that your Personal Information will be processed and stored in our facilities and servers in the United States and may be disclosed to our service providers and affiliates in other jurisdictions.For EEA, UK or Swiss users:
Legal Basis for Processing Our legal bases for processing your Personal Information include:- Performance of a contract with you when we provide and maintain our Services. When we process Account Information, Content, and Technical Information solely to provide our Services to you, this information is necessary to be able to provide our Services. If you do not provide this information, we may not be able to provide our Services to you.
- Our legitimate interests in protecting our Services from abuse, fraud, or security risks, or in developing, improving, or promoting our Services, including when we train our models. This may include the processing of Account Information, Content, Social Information, and Technical Information. See here for instructions on how you can opt out of our use of your information to train our models.
- Your consent when we ask for your consent to process your Personal Information for a specific purpose that we communicate to you. You have the right to withdraw your consent at any time.
- Compliance with our legal obligations when we use your Personal Information to comply with applicable law or when we protect our or our affiliates’, users’, or third parties’ rights, safety, and property.
Data Protection Officer. You can contact our data protection officer at support@ezchatai.com in matters related to Personal Information processing.